Simple and gentle
Here's what to expect.
There's no complicated process, no forms to fill in, no hoops to jump through. Just a warm, unhurried 45-minute conversation — entirely on your terms.
You don't need to have it all figured out
Many people come to us not knowing exactly what they want to say. That's completely fine. You might want to vent, to think out loud, to process something difficult, or simply to feel less alone. Whatever brings you here, you're welcome.
Choose your session
Browse our session options and pick what feels right — a free first session, a single session, or a monthly membership if you'd like ongoing support. There's no pressure to commit to anything.
Your first session is always free.Pick how you'd like to connect
We offer phone calls, video calls, Zoom, or text-based chat. All sessions are online — choose whatever feels most comfortable for you, and you can change your preference each time.
Phone · Video · Zoom · Text chatWe listen — fully and without judgement
Your listener is trained in active listening. They won't offer advice unless you ask for it, won't judge what you share, and won't try to fix you. Their only job is to be fully present with you.
Trained active listeners. Completely confidential.You leave feeling heard
Sessions last 45 minutes. Afterwards, there's no homework, no follow-up unless you want it, and no obligation to book again. You're in control.
45 minutes · No pressure · Entirely your paceWhat this service is — and isn't
We want to be honest with you about what we offer, so you can decide if it's right for you.
We are…
- Emotional support and reflective listening
- Peer-style wellbeing support
- Gentle accountability and encouragement
- A calm, confidential conversation space
- Human connection when you need it most
We are not…
- Therapy or counselling
- Crisis intervention or emergency support
- Mental health treatment or diagnosis
- Medical or psychiatric advice
If you are in crisis or need urgent mental health support, please contact the Samaritans on 116 123 (free, 24/7) or visit your nearest A&E.
Common questions
If you don't see your question here, please get in touch.
Important: scope of service
The Listening Spot provides a peer-to-peer, non-judgemental companion listening and venting service. This is not therapy, professional counselling, psychotherapy, or psychiatric intervention. Our listeners are trained in active listening and empathy but are not licensed medical professionals, doctors, or registered therapists. Engaging with our service is not a substitute for professional medical care.
If you are in crisis or experiencing thoughts of self-harm or suicide, please contact the Samaritans on 116 123 (free, 24/7), text SHOUT to 85258, or call 999 immediately. Read our full Terms of Service →
Ready to take the first step?
Your first session is free, and there's no commitment required. Just a quiet space to breathe and be heard.
Book your free session